ITB's mission statement defines our quality policy and what it means for our customers in the clearest possible terms.
||We continuously want to meet and exceed the customer expectations. |
This finds expression in the quality of the products and services we supply.
||We strive for optimum satisfaction of our customers and a good result of our activities.|
||Our goal is to perform all activities and services efficiently and effectively and to continuously improve their quality. |
To put this mission into practice in every day work, ITB has set up a management system in accordance with the ISO/TS 16949 standard and ISO 14001.
This quality standard is based on ISO 9001, extended with specific requirements for the automotive industry.
The focal points of the ITB quality policy are:
- Customer-focused organization
Making the customer the central factor in all decisions and actions
- Process-oriented organization
Focus on primary process as the most important element of all activities
- Project based development of production processes
Development projects with an approach of multi disciplined teams
- Statistically controlled production processes
All production processes achieve a predefined and agreed capability
- Well organized improvement management an continual improvement
Active feedback using performance indicators as input for improvement